Warranty And Repair Policy of Mishop.pkPolicy

Warranty Coverage Policy

When you buy a new Xiaomi smartphone or gadget, you want to know you’re protected if something goes wrong. Whether you’re a student buying your first phone or a family picking up a smart home device, this page explains what Xiaomi warranty covers when you buy from Mishop.pk. You’ll also get to know how long the warranty lasts and how to make a claim.

Warranty Coverage

Every product you buy from Mishop.pk comes with warranty protection. The warranty coverage of Xiaomi products bought from us depends on the type and length of the product category. Before purchasing any product, check the category it is falling under so you get to know exactly what you are getting under warranty:

 

Product Type

Replacement & Refund

Warranty Coverage

Smartphones

Not applicable

1-year official distributor warranty

Eco Products

Within 10 days of purchase

3-month after-sales warranty

Smartphone Warranty

All Xiaomi/ Redmi/ POCO smartphones bought from us come with a 1-year official distributor warranty. This is the official coverage provided by the brand internationally, so you are getting genuine, warranty-backed devices from us. If your phone develops a covered issue during this period, you can send it to our after-sales team for review. To make sure your warranty stays valid for the full year:

  • Keep the original phone’s box safe with the serial number on it for the whole warranty period.
  • Avoid unauthorized repairs of smartphones from an unauthorized person.
  • Make sure the phone’s IMEI number stays intact and readable.

Eco Product Warranty

All our Xiaomi Eco products come with a 10-day replacement and refund guarantee and 3-month after-sales warranty for repair services. The 10-day replacement and refund warranty starts from the date you purchase the product. The first 10 days allows you to check the product; is it exactly the product you ordered and is it working properly. If your product is right but not performing as expected or causing any issue, our after-sale warranty helps you get it repaired.

Conditions for Product Replacement

The wrong product you have received must not be used, should be in its original packaging with the original seal intact. If the product is used, opened or the seal is broken we won’t replace it. That’s why carefully check your product before opening the box seal.

Repairs After the First 10 Days

After the 10-day period ends, you can still claim the after-sales warranty within the 3-month coverage period. We will provide repair services if the product is damaged or not working as expected. This way, you can still get your product fixed by our team without having to look for an outside repair service. Please note that these conditions will apply when submitting your product for repair:

  • You are responsible for the cost of spare parts.
  • You are responsible for logistics costs, including shipping the product to and from our after-sales team.
  • You must keep the product’s box with the serial number for the entire warranty period.

What is Not Covered

Our warranty covers products that are used normally and kept in their original condition. Following are the damages or conditions under which we can’t replace, repair accept your warranty claims:

  • Damage caused by misuse, liquid spills/ingress, accidental drops or general wear and tear.
  • The warranty becomes void if the product is opened, altered or repaired by any unauthorized person.
  • If the product’s IMEI or MAC address is altered, defaced or deleted in a way that makes it unidentifiable.
  • Damage caused by accidents,  lightning or any natural disaster.
  • Burns or damage caused by power failures or voltage surges.
  • Claims may not be accepted if you cannot provide the product’s original box with the serial number intact.

Extended Warranty on Xiaomi Products

If you want protection beyond the standard warranty period, Mishop.pk is also offering an Extended Warranty on all Xiaomi products bought from us. You can get to know more about our Extended Warranty coverage by contacting our customer-support team via phone number; 0325-555-1604 or Email; sales@mishop.pk

How to Make a Claim

Filing a warranty claim at Mishop.pk is very simple. Follow these easy steps:

  • Contact our customer service team to explain the issue with your product.
  • Prepare your product along with its original box showing the serial number.
  • Send the faulty product to the address provided by our after-sales team.
  • Wait for the review. Once our team receives your product, they will check the details and process your claim.

Each warranty claim is reviewed individually. Mishop.pk reserves the right to accept or reject any claim at its sole discretion, based on the product’s condition and the terms of our warranty and repair policy. If you have questions about your warranty or need help with a claim, our customer service team is always ready to guide you.